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Terms & Conditions

Nagomi & Co Terms and Conditions

These terms and conditions are the contract between you the purchaser and Nagomi & Co Pty Ltd. By using our website, you agree to be bound by these terms and conditions.
We are Nagomi & Co Pty Ltd, a company registered in Melbourne, Australia, ABN 35 676 720 568.

Our address is: 13A Magnolia Street, Oak Park, Victoria 3046
You are: Anyone who uses Our Website.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.
We may revise and update our website and in store conditions at any time and your continued usage of this website means you accept those changes. The information contained on this website is intended to apply in Australia only, and Nagomi & Co aims to ensure that all information provided is correct. At times, errors may occur for which we apologize.

The terms and conditions:

1. Definitions

In this agreement:

"Carrier"
means any person or business contracted by us to carry Goods from us to you.

"Content"
means any content in any form published on Our Website by us or any third party with our consent.

"Goods"
means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.

"Our Website"
means any website of ours and includes all web pages controlled by us.

"Post"
means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

2. Interpretation

In this agreement unless the context otherwise requires:

  • a reference to a person is a reference to one or more individuals, whether formally in partnership, or to a corporation, government body, or other association or organisation.
  • these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
  • any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
  • except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person.
  • in this agreement references to a party include references to a person to whom those rights and obligations are transferred or passed because of a merger, division, reconstruction or other re-organisation involving that party.
  • the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation.
  • a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
  • in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party.
  • these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.
  • this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

3. Our contract with you

  • This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
  • Each party acknowledges that, in entering into this agreement, they do not rely on any representation, warranty, information or document or other term not forming part of this agreement.
  • If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
  • Because we rely on our suppliers, we do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order the Goods.
  • The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
  • If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
  • We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.

4. Acceptance of your order

  • Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we dispatch the Goods to you. [At any point up until then, we may decline to supply the Goods to you without giving any reason].
  • Your order is an offer to buy from us. Nothing said or done by us is an acceptance of an order until we confirm acceptance in writing, referring to the order.

AND

  • Your order is an offer to buy from us. We shall accept your order either by a payment or e-mail confirmation. That is when our contract is made. Our email will also confirm details of your purchase and tell you when we shall despatch your order.
  • If we do not have all the Goods you order in stock, we will offer you alternatives. If this happens you may:
    • accept the alternatives we offer;
    • cancel all or part of your order.

5. Price and payment

  • The price is as set out in the order.
  • It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price.
  • Promotional prices are based off the RRP or the prior selling price on selected items, floor stock and discontinued lines.
  • If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.
  • Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Australian dollar will be borne by you.
  • Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
  • If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you before we dispatch it to you (E&OE – as per the Nagomi & Co sales order).
  • The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.
  • We reserve the right to change the prices of products and any delivery, installation or other charges displayed on this website at any time without notice to you. The price displayed at the time that you placed your order will continue to apply to you even if the price changes before your order is fulfilled by us.
  • We reserve the right to modify, suspend or discontinue any part or content of this website at any time without notice to you.
  • If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than [15] days from the date when we accept that repayment is due.

6. Security of your credit card

We take care to make Our Website safe for you to use.

  • Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
  • If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your transactions which you have initiated.

7. Delivery

  • When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
  • Signing “Unchecked”, “Not Checked” or similar is not acceptable.
  • Goods are sent by post. We will send you a message by email to tell you when we have despatched your order.
  • If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
  • Some Goods will be delivered directly from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer’s delivery policy.
  • Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
  • If delivery of an order will result in unacceptably high freight charges to Nagomi & Co, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances we will issue a full refund to you.
  • Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

8. Foreign taxes and duties

  • If you are not in Australia, we have no knowledge of, and no responsibility for, the laws in your country.
  • You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

9. Liability for subsequent defects

  • We will repair or replace Goods which fail to comply with the provisions of the Competition and Consumer Act 2010 or which show a defect. If you claim that the item is defective, the following conditions apply:
    • the defect must be reported to us within 48 hours of becoming apparent;
    • the defect results only from faulty design or manufacture;
    • you have returned the defective Goods or parts to us if we have so requested.
  • If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.
  • If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

10. Goods returned

These provisions apply in the event that you return any Goods to us for any reason:

  • We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
  • Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
  • The Goods must be returned to us as soon as any defect is discovered but not later than 15 days.
  • So far as possible, Goods should be returned:
    • with both Goods and all packaging as far as possible in their original condition;
    • securely wrapped;
    • including our delivery slip;
    • at your risk and cost.
  • You must tell us by email that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. Please also attach photographs that can prove the defect and send your email to contact@nagomiandco.com.
  • If delivery was made to an Australian address, you are also protected by the Competition and Consumer Act 2010.
  • If we agree that the Goods are faulty, we will repair or replace the Goods as we choose.

11. Disclaimers

The law differs from one country to another. This paragraph applies so far as the applicable law allows.

  • All the conditions, warranties or other terms implied by the law of any county other than Australia are excluded from this agreement to the extent permitted by law.
  • We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.
  • You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.
  • We give no warranty and make no representation, express or implied, as to:
    • the quality of the Goods;
    • any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
    • the correspondence of the Goods with any description;
    • the adequacy or appropriateness of the Goods for your purpose;
    • the truth of any Content on Our Website;
    • non-infringement of any right.
  • We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.
  • Except in the case of liability for personal injury or death, our liability under this contract is limited, to the maximum extent permitted by law, to the value of the Goods you have purchased.

12. Restrictions on what you may Post to Our Website

You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:

  • be malicious or defamatory;
  • consist in commercial audio, video or music files;
  • be illegal, obscene, offensive, threatening or violent;
  • be sexually explicit or pornographic;
  • be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
  • give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;
  • solicit passwords or personal information from anyone;
  • be used to sell any goods or services or for any other commercial use;
  • include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
  • link to any of the material specified above, in this paragraph;
  • send age-inappropriate communications or Content to anyone under the age of 18.

13. Your Posting: restricted content

In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.
In addition to the restrictions set out above, a Posting must not contain:

  • hyperlinks, other than those specifically authorised by us;
  • keywords or words repeated, which are irrelevant to the Content Posted;
  • the name, logo or trademark of any organisation other than yours;
  • inaccurate, false, or misleading information.

14. How we handle your Content

  • Our privacy policy is strong and precise. It complies fully with current privacy law.
  • If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control over who sees it or what anyone does with it.
  • Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.
  • We need the freedom to be able to publicise our Services and your own use of them. You therefore now irrevocably grant us the right and licence to edit, copy, publish, distribute, translate and otherwise use any Content that you place on Our Website, in public domains and in any medium. You represent and warrant that you are authorised to grant all such rights.
  • We will use that licence only for commercial purposes of the business of Our Website and will stop using it after a commercially reasonable period of time.
  • You agree to any act or omission which may otherwise infringe your right to be identified as the author and your right to object to derogatory treatment of your work as provided in the Copyright Act 1968.
  • You now irrevocably authorise us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical.
  • Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
  • You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.
  • You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
  • Please notify us of any security breach or unauthorised use of your account.
  • [We do not solicit ideas or text for improvement of our Service, but if you do send to us material of any sort, you are deemed to have granted us a licence to use it in the terms set out at sub paragraph [five / number] above].

15. Removal of offensive Content

  • For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
  • We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
  • If you are offended by any Content, the following procedure applies:
    • Your claim or complaint must be submitted to us by email;
    • we shall remove the offending Content as soon as we are reasonably able;
    • after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
  • We may reinstate the Content about which you have complained or not.
  • In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
  • You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

16. Security of Our Website

If you violate Our Website we shall take legal action against you.
You now agree that you will not, and will not allow any other person to:

  • modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
  • link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;
  • download any part of Our Website, without our express written consent;
  • collect or use any product listings, descriptions, or prices;
  • collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
  • aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
  • share with a third party any login credentials to Our Website.

Despite the above terms, we now grant a licence to you to:

  • create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon you not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
  • you may copy the text of any page for your personal use in connection with the purpose of Our Website.

17. Indemnity

You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

  • your failure to comply with the law of any country;
  • your breach of this agreement;
  • any act, neglect or default by any agent, employee, licensee or customer of yours;
  • a contractual claim arising from your use of the Goods;
  • a breach of the intellectual property rights of any person.

18. Intellectual Property

  • We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
  • Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
  • You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
  • Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store any significant portion of any Content.

19. Miscellaneous matters

  • When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
  • Where we provide goods or services without specific charge to you, then it (or they) are deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.
  • If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
  • The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
  • No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
  • Any communication to be served on either party by the other shall be delivered by hand or sent by express post or by e-mail.
    • It shall be deemed to have been delivered:
    • if delivered by hand: on the day of delivery;
    • if sent by post to the correct address: within 72 hours of posting;
    • If sent by e-mail to the address from which the receiving party has last sent email: within 24 hours if no notice of non-receipt has been received by the sender.
  • In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
  • So far as the law permits, and unless otherwise stated, this agreement does not give any right to any third party.
  • Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control.
  • In the event of any conflict between any term of this agreement and the provisions of the constitution of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
  • The validity, construction and performance of this agreement shall be governed by the laws of the State of Victoria and you agree that any dispute arising from it shall be litigated only in that State.

20. Website Imagery & Photography

Computer generated images of products in the various configurations and covers are only for indicative purposes. Whilst we will make every effort to accurately represent the real product, the appearance may differ depending on the resolution and quality of the computer monitor used to display them.
We will endeavour to keep all photography on this website up to date and current. You must be made aware that occasionally some products visible in our imagery & photography, may be discontinued from our range, or become unavailable, subject to the manufacturer.

Custom Made Orders

A minimum deposit of 50% of the total purchase price is required on any “Custom Made Orders”. Custom made orders can be classified as any product which requires it to be specifically ordered and made to an individual customer specification. This includes a specific colour or size other than what is displayed online and in store. 
(a) The goods the purchaser has ordered will be made specially for the purchaser.
(b) Nagomi & Co will not commence making the goods until a minimum 50% deposit is received.
(c) The purchaser is not entitled to a refund on any custom made order.
(d) A custom made order cannot be cancelled or varied once the minimum deposit has been paid.
(e) Given the custom nature of the order, timelines cannot be guaranteed. Nagomi & Co will endeavour to deliver your custom made order as soon as practicable.

Cancellations

Any order placed in-store or online (excluding any custom made order*) accepted by Nagomi & Co may not be cancelled without prior written approval of Nagomi & Co. If the purchaser wishes to cancel their purchase, a request is required to be made in writing stating the reasons for the cancellation request. Nagomi & Co does not provide a refund for change of mind. Cancellation requests must be sent by email.
Clearance, ex-display, and/or floor stock products purchased online at a discounted price, will be clearly marked on both the product page and on checkout. These products are not in a new condition. They are non-refundable and cannot be returned as the range has been discontinued, and/or replacements may not be available should issues arise. These items have been removed from their original packaging and may have minor wear and tear and/or imperfections.

Payments

Company or Personal cheques will NOT be accepted. Surcharges will apply on all card payments. Credit card payments may not be accepted over the phone or we may require written consent. If the purchaser fails to pay all or any part of the purchase price and associated costs and charges for the goods by the due date for payment, Nagomi & Co without prejudice to any other rights it may have, may retake or resume possession of the goods and commence legal proceedings to recover from the purchaser any unpaid purchase price and charges.

Ownership Of The Goods

Ownership of the goods ordered remains with Nagomi & Co until full payment has been made for the goods including any applicable costs and charges. Any proceeds received by the purchaser for the sale of the goods before full payment has been made to Nagomi & Co in respect of the goods, shall be held in trust by the purchaser for the benefit of Nagomi & Co.

Variations

The description of all products are accepted as correct by the purchaser. The purchaser acknowledges that colour swatches and samples are only approximate guides, as leather, fabric, timbers and any stone product may vary in texture, colour and finish. Depending on the selected covering and finish, the products may differ in character and feel when compared with photographs. Softness and creasing of the furniture may also vary from what is seen in online images. Prolonged exposure to direct or indirect sunlight can cause fading, drying and splitting to leather, fabric, timber and some stone/wood products.

Specifications

Nagomi & Co reserves the right to change the design, price, construction and dimensions of its products without notice. The sales staff of Nagomi & Co are available to assist with any queries regarding any products, but the final decision on any products including the suitability on a particular model, colour, finish or covering is entirely the purchaser’s responsibility.

Australian Consumer Law

All Nagomi & Co goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To view the description of your rights and remedies under the Australian Consumer Law, see details below:

For information about the Australian Consumer Law visit: www.consumerlaw.gov.au

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