Do you ship worldwide?
We are currently shipping only within Australia and to Japan at this time.
How much does shipping cost?
- Standard Shipping is a flat rate of $10 Australia-wide.
- Express is a flat rate of $20.
- We offer free standard shipping when you spend over AUD $150.
- International shipping to Japan is available for a flat fee of $50. Please note that express shipping is not available.
Order processing time
We aim to provide our customers with the best possible service.
- Orders are typically processed and dispatched in 1-2 business days.
- For orders placed over the weekend or on a public holiday, your order will be dispatched on the next available business afternoon.
- Please allow extra time during peak periods, such as Christmas and Boxing Day.
- Made-to-order items: Please allow up to two weeks for the dispatch.
Delivery Times
Orders within Australia typically arrive within 3-6 business days after being shipped by Sendle.
NSW
Standard:1-3 days
Express:1-2 days
VIC, QLD, SA
Standard:3-5 days
Express:1-2 days
WA, TAS
Standard:6-8 days
Express:1-2 days
NT
Standard:7-13 days
Express:1-2 days
Please note that made-to-order items or those shipped directly from Japan may take approximately 2-3 weeks for delivery.
International shipping to Japan via Australia Post takes 12 to 30 days.
When will I know when my order has been dispatched?
Once you place your order, you will receive an emailing confirming that we have and are working on your order. You will then receive another email when we’ve shipped your order.
Where are you shipping from?
We are currently shipping from Nagomi & Co's Sydney hub.
My order has not arrived. What do I do?
Don’t worry, we record and track every parcel we send.
If your order has not arrived, please send us an email to contact@nagomiandco.com with your order number, and we will find your package’s whereabouts.